Utility Warehouse Freephone Tariff
October 2025
 incl VATexcl VAT 
DestinationPeakEveningPeak WeekendEvening WeekendPeakEveningPeak WeekendEvening WeekendNotes (see below)

National

Voice Text Service (18000) (free)0.00p0.00p2
Voice Text Service (18001) (free)0.00p0.00p2
Voice Text Service (180010) (nat)9.00p7.80p7.80p7.80p7.50p6.50p6.50p6.50p1
Voice Text Service (18002) (free)0.00p0.00p2
Voice Text Service (180020) (nat)9.00p7.80p7.80p7.80p7.50p6.50p6.50p6.50p1
(free)0.00p0.00p2
(free6)7.20p6.00p1
(mob)9.00p7.80p7.80p7.80p7.50p6.50p6.50p6.50p1
(nat)9.00p7.80p7.80p7.80p7.50p6.50p6.50p6.50p1
Reading (nat)9.00p7.80p7.80p7.80p7.50p6.50p6.50p6.50p1
Serviceplus (nat)9.00p7.80p7.80p7.80p7.50p6.50p6.50p6.50p1
Voice Text Service (free)0.00p0.00p2
Voice Text Service (nat)9.00p7.80p7.80p7.80p7.50p6.50p6.50p6.50p1

Mobile

Voice Text Service (1800107) (mobt)9.00p7.80p7.80p7.80p7.50p6.50p6.50p6.50p1
Voice Text Service (1800207) (mobt)9.00p7.80p7.80p7.80p7.50p6.50p6.50p6.50p1
(mob)9.00p7.80p7.80p7.80p7.50p6.50p6.50p6.50p1
Voice Text Service (mobt)9.00p7.80p7.80p7.80p7.50p6.50p6.50p6.50p1

O2

Cloud9 Communications Limited (mob2)9.00p7.80p7.80p7.80p7.50p6.50p6.50p6.50p1
O2 (mob2)9.00p7.80p7.80p7.80p7.50p6.50p6.50p6.50p1

Orange

I S D N Call (mobo)9.00p7.80p7.80p7.80p7.50p6.50p6.50p6.50p1
Orange (mobo)9.00p7.80p7.80p7.80p7.50p6.50p6.50p6.50p1

Three

Three (mob3)9.00p7.80p7.80p7.80p7.50p6.50p6.50p6.50p1

T-Mobile

T-Mobile (mobt)9.00p7.80p7.80p7.80p7.50p6.50p6.50p6.50p1

Vodafone

Vodafone (mobv)9.00p7.80p7.80p7.80p7.50p6.50p6.50p6.50p1

International

Ukraine (free)0.00p0.00p2
Ukraine Mobile (free)0.00p0.00p2

Other

Call Return (free)0.00p0.00p2
Cli Retrieval (free)0.00p0.00p2
Cli Retrieval Erase (free)0.00p0.00p2
Reminder Call (free)0.00p0.00p2
Ringback When Free (free)0.00p0.00p2
Three Way Call (free)0.00p0.00p2

Local rated

(btloc)9.00p7.80p7.80p7.80p7.50p6.50p6.50p6.50p1

National rated

(btnat)9.00p7.80p7.80p7.80p7.50p6.50p6.50p6.50p1

Operator/emergency

Operator Services (100) (free)0.00p0.00p2
Non Emergency Police (101) (free)0.00p0.00p2
Emergency Service (111) (free)0.00p0.00p2
Emergency Service (112) (free)0.00p0.00p2
Emergency Service (119) (free)0.00p0.00p2
Emergency Call (999) (free)0.00p0.00p2
Emergency Call (999) (free)0.00p0.00p2
Emergency Call (free)0.00p0.00p2
Operator Services (free)0.00p0.00p2

Directory services

Visually Impaired Dq (195) (free)0.00p0.00p2

Free calls

Voice Text Service (18001080) (free)0.00p0.00p2
Voice Text Service (18002080) (free)0.00p0.00p2
Free Call (free)0.00p0.00p2
Free Phone (free)0.00p0.00p2
International Freephone (free)0.00p0.00p2
Voice Text Service (free)0.00p0.00p2

Customer services

Daffodlil Support (cust)9.00p7.80p7.80p7.80p7.50p6.50p6.50p6.50p1
Insurance Customer Support (cust)9.00p7.80p7.80p7.80p7.50p6.50p6.50p6.50p1
T M L Customer Service (cust)9.00p7.80p7.80p7.80p7.50p6.50p6.50p6.50p1
T M L Customer Service Fax (cust)9.00p7.80p7.80p7.80p7.50p6.50p6.50p6.50p1
T M L Techincal Support (cust)9.00p7.80p7.80p7.80p7.50p6.50p6.50p6.50p1
U W Avios (cust)9.00p7.80p7.80p7.80p7.50p6.50p6.50p6.50p1
U W B Customer Services (cust)9.00p7.80p7.80p7.80p7.50p6.50p6.50p6.50p1
U W B Customer Services Fax (cust)9.00p7.80p7.80p7.80p7.50p6.50p6.50p6.50p1
U W B Techincal Call Centre (cust)9.00p7.80p7.80p7.80p7.50p6.50p6.50p6.50p1
U W Bill Protector (cust)9.00p7.80p7.80p7.80p7.50p6.50p6.50p6.50p1
U W Bill Protector Department (cust)9.00p7.80p7.80p7.80p7.50p6.50p6.50p6.50p1
U W Cashback Card Department (cust)9.00p7.80p7.80p7.80p7.50p6.50p6.50p6.50p1
U W Ceo Team (cust)9.00p7.80p7.80p7.80p7.50p6.50p6.50p6.50p1
U W Customer Service (cust)9.00p7.80p7.80p7.80p7.50p6.50p6.50p6.50p1
U W Customer Services (cust)9.00p7.80p7.80p7.80p7.50p6.50p6.50p6.50p1
U W Customer Services Fax (cust)9.00p7.80p7.80p7.80p7.50p6.50p6.50p6.50p1
U W Daffodil Department (cust)9.00p7.80p7.80p7.80p7.50p6.50p6.50p6.50p1
U W Energy Efficiency (cust)9.00p7.80p7.80p7.80p7.50p6.50p6.50p6.50p1
U W Homemoves Department (cust)9.00p7.80p7.80p7.80p7.50p6.50p6.50p6.50p1
U W Meter Readings Department (cust)9.00p7.80p7.80p7.80p7.50p6.50p6.50p6.50p1
U W Minicom (cust)9.00p7.80p7.80p7.80p7.50p6.50p6.50p6.50p1
U W Mobile Activation (cust)9.00p7.80p7.80p7.80p7.50p6.50p6.50p6.50p1
U W Mobile Topup (cust)9.00p7.80p7.80p7.80p7.50p6.50p6.50p6.50p1
U W Origin Customer Services (cust)9.00p7.80p7.80p7.80p7.50p6.50p6.50p6.50p1
U W Partner Services (cust)9.00p7.80p7.80p7.80p7.50p6.50p6.50p6.50p1
U W Payment Solutions (free)0.00p0.00p2
U W Pre-Payment Department (cust)9.00p7.80p7.80p7.80p7.50p6.50p6.50p6.50p1
U W Sales Department (cust)9.00p7.80p7.80p7.80p7.50p6.50p6.50p6.50p1
U W Smart Meter Number (cust)9.00p7.80p7.80p7.80p7.50p6.50p6.50p6.50p1
U W Techincal Call Centre (cust)9.00p7.80p7.80p7.80p7.50p6.50p6.50p6.50p1

Special rate 08

Special Rate 084 (nat)9.00p7.80p7.80p7.80p7.50p6.50p6.50p6.50p1

Specialised services

Power Cut Helpline (105) (free)0.00p0.00p2
Specialised Services (116) (free)0.00p0.00p2
Fraud Helpline (159) (nat)9.00p7.80p7.80p7.80p7.50p6.50p6.50p6.50p1
Voice Text Service (free)0.00p0.00p2
Notes (prices shown inc VAT)
Call times - Peak 7am to 7pm Monday to Friday, Evening 7pm to 7am Monday to Friday, Evening Weekend 7pm to 7am Saturday & Sunday, Peak Weekend 7am to 7pm Saturday & Sunday
1Minimum call charge of 2.40p. Charged in 1 second units. Minimum call duration of 1 seconds. Calls rounded up to next 1p.
2Charged in 1 second units. Minimum call duration of 1 seconds. Calls not rounded and calcualated to 1/10p.