Utility Warehouse Freephone Tariff
April 2025

	incl VAT				excl VAT
Destination	Peak	Evening	Peak Weekend	Evening Weekend	Peak	Evening	Peak Weekend	Evening Weekend	Notes (see below)
National
Voice Text Service (18000) (free)	0.00p				0.00p				2
Voice Text Service (18001) (free)	0.00p				0.00p				2
Voice Text Service (180010) (nat)	9.00p	7.80p	7.80p	7.80p	7.50p	6.50p	6.50p	6.50p	1
Voice Text Service (18002) (free)	0.00p				0.00p				2
Voice Text Service (180020) (nat)	9.00p	7.80p	7.80p	7.80p	7.50p	6.50p	6.50p	6.50p	1
(free)	0.00p				0.00p				2
(free6)	7.20p				6.00p				1
(mob)	9.00p	7.80p	7.80p	7.80p	7.50p	6.50p	6.50p	6.50p	1
(nat)	9.00p	7.80p	7.80p	7.80p	7.50p	6.50p	6.50p	6.50p	1
Reading (nat)	9.00p	7.80p	7.80p	7.80p	7.50p	6.50p	6.50p	6.50p	1
Serviceplus (nat)	9.00p	7.80p	7.80p	7.80p	7.50p	6.50p	6.50p	6.50p	1
Voice Text Service (free)	0.00p				0.00p				2
Voice Text Service (nat)	9.00p	7.80p	7.80p	7.80p	7.50p	6.50p	6.50p	6.50p	1
Mobile
Voice Text Service (1800107) (mobt)	9.00p	7.80p	7.80p	7.80p	7.50p	6.50p	6.50p	6.50p	1
Voice Text Service (1800207) (mobt)	9.00p	7.80p	7.80p	7.80p	7.50p	6.50p	6.50p	6.50p	1
(mob)	9.00p	7.80p	7.80p	7.80p	7.50p	6.50p	6.50p	6.50p	1
Voice Text Service (mobt)	9.00p	7.80p	7.80p	7.80p	7.50p	6.50p	6.50p	6.50p	1
O2
Cloud9 Communications Limited (mob2)	9.00p	7.80p	7.80p	7.80p	7.50p	6.50p	6.50p	6.50p	1
O2 (mob2)	9.00p	7.80p	7.80p	7.80p	7.50p	6.50p	6.50p	6.50p	1
Orange
I S D N Call (mobo)	9.00p	7.80p	7.80p	7.80p	7.50p	6.50p	6.50p	6.50p	1
Orange (mobo)	9.00p	7.80p	7.80p	7.80p	7.50p	6.50p	6.50p	6.50p	1
Three
Three (mob3)	9.00p	7.80p	7.80p	7.80p	7.50p	6.50p	6.50p	6.50p	1
T-Mobile
T-Mobile (mobt)	9.00p	7.80p	7.80p	7.80p	7.50p	6.50p	6.50p	6.50p	1
Vodafone
Vodafone (mobv)	9.00p	7.80p	7.80p	7.80p	7.50p	6.50p	6.50p	6.50p	1
International
Ukraine (free)	0.00p				0.00p				2
Ukraine Mobile (free)	0.00p				0.00p				2
Other
Call Return (free)	0.00p				0.00p				2
Cli Retrieval (free)	0.00p				0.00p				2
Cli Retrieval Erase (free)	0.00p				0.00p				2
Reminder Call (free)	0.00p				0.00p				2
Ringback When Free (free)	0.00p				0.00p				2
Three Way Call (free)	0.00p				0.00p				2
Local rated
(btloc)	9.00p	7.80p	7.80p	7.80p	7.50p	6.50p	6.50p	6.50p	1
National rated
(btnat)	9.00p	7.80p	7.80p	7.80p	7.50p	6.50p	6.50p	6.50p	1
Operator/emergency
Operator Services (100) (free)	0.00p				0.00p				2
Non Emergency Police (101) (free)	0.00p				0.00p				2
Emergency Service (111) (free)	0.00p				0.00p				2
Emergency Service (112) (free)	0.00p				0.00p				2
Emergency Service (119) (free)	0.00p				0.00p				2
Emergency Call (999) (free)	0.00p				0.00p				2
Emergency Call (999) (free)	0.00p				0.00p				2
Emergency Call (free)	0.00p				0.00p				2
Operator Services (free)	0.00p				0.00p				2
Directory services
Visually Impaired Dq (195) (free)	0.00p				0.00p				2
Free calls
Voice Text Service (18001080) (free)	0.00p				0.00p				2
Voice Text Service (18002080) (free)	0.00p				0.00p				2
Free Call (free)	0.00p				0.00p				2
Free Phone (free)	0.00p				0.00p				2
International Freephone (free)	0.00p				0.00p				2
Voice Text Service (free)	0.00p				0.00p				2
Customer services
Daffodlil Support (cust)	9.00p	7.80p	7.80p	7.80p	7.50p	6.50p	6.50p	6.50p	1
Insurance Customer Support (cust)	9.00p	7.80p	7.80p	7.80p	7.50p	6.50p	6.50p	6.50p	1
T M L Customer Service (cust)	9.00p	7.80p	7.80p	7.80p	7.50p	6.50p	6.50p	6.50p	1
T M L Customer Service Fax (cust)	9.00p	7.80p	7.80p	7.80p	7.50p	6.50p	6.50p	6.50p	1
T M L Techincal Support (cust)	9.00p	7.80p	7.80p	7.80p	7.50p	6.50p	6.50p	6.50p	1
U W Avios (cust)	9.00p	7.80p	7.80p	7.80p	7.50p	6.50p	6.50p	6.50p	1
U W B Customer Services (cust)	9.00p	7.80p	7.80p	7.80p	7.50p	6.50p	6.50p	6.50p	1
U W B Customer Services Fax (cust)	9.00p	7.80p	7.80p	7.80p	7.50p	6.50p	6.50p	6.50p	1
U W B Techincal Call Centre (cust)	9.00p	7.80p	7.80p	7.80p	7.50p	6.50p	6.50p	6.50p	1
U W Bill Protector (cust)	9.00p	7.80p	7.80p	7.80p	7.50p	6.50p	6.50p	6.50p	1
U W Bill Protector Department (cust)	9.00p	7.80p	7.80p	7.80p	7.50p	6.50p	6.50p	6.50p	1
U W Cashback Card Department (cust)	9.00p	7.80p	7.80p	7.80p	7.50p	6.50p	6.50p	6.50p	1
U W Ceo Team (cust)	9.00p	7.80p	7.80p	7.80p	7.50p	6.50p	6.50p	6.50p	1
U W Customer Service (cust)	9.00p	7.80p	7.80p	7.80p	7.50p	6.50p	6.50p	6.50p	1
U W Customer Services (cust)	9.00p	7.80p	7.80p	7.80p	7.50p	6.50p	6.50p	6.50p	1
U W Customer Services Fax (cust)	9.00p	7.80p	7.80p	7.80p	7.50p	6.50p	6.50p	6.50p	1
U W Daffodil Department (cust)	9.00p	7.80p	7.80p	7.80p	7.50p	6.50p	6.50p	6.50p	1
U W Energy Efficiency (cust)	9.00p	7.80p	7.80p	7.80p	7.50p	6.50p	6.50p	6.50p	1
U W Homemoves Department (cust)	9.00p	7.80p	7.80p	7.80p	7.50p	6.50p	6.50p	6.50p	1
U W Meter Readings Department (cust)	9.00p	7.80p	7.80p	7.80p	7.50p	6.50p	6.50p	6.50p	1
U W Minicom (cust)	9.00p	7.80p	7.80p	7.80p	7.50p	6.50p	6.50p	6.50p	1
U W Mobile Activation (cust)	9.00p	7.80p	7.80p	7.80p	7.50p	6.50p	6.50p	6.50p	1
U W Mobile Topup (cust)	9.00p	7.80p	7.80p	7.80p	7.50p	6.50p	6.50p	6.50p	1
U W Partner Services (cust)	9.00p	7.80p	7.80p	7.80p	7.50p	6.50p	6.50p	6.50p	1
U W Payment Solutions (free)	0.00p				0.00p				2
U W Pre-Payment Department (cust)	9.00p	7.80p	7.80p	7.80p	7.50p	6.50p	6.50p	6.50p	1
U W Sales Department (cust)	9.00p	7.80p	7.80p	7.80p	7.50p	6.50p	6.50p	6.50p	1
U W Smart Meter Number (cust)	9.00p	7.80p	7.80p	7.80p	7.50p	6.50p	6.50p	6.50p	1
U W Techincal Call Centre (cust)	9.00p	7.80p	7.80p	7.80p	7.50p	6.50p	6.50p	6.50p	1
Special rate 08
Special Rate 084 (nat)	9.00p	7.80p	7.80p	7.80p	7.50p	6.50p	6.50p	6.50p	1
Specialised services
Power Cut Helpline (105) (free)	0.00p				0.00p				2
Specialised Services (116) (free)	0.00p				0.00p				2
Fraud Helpline (159) (nat)	9.00p	7.80p	7.80p	7.80p	7.50p	6.50p	6.50p	6.50p	1
Voice Text Service (free)	0.00p				0.00p				2

Notes (prices shown inc VAT)

Call times - Peak 7am to 7pm Monday to Friday, Evening 7pm to 7am Monday to Friday, Evening Weekend 7pm to 7am Saturday & Sunday, Peak Weekend 7am to 7pm Saturday & Sunday
1	Minimum call charge of 2.40p. Charged in 1 second units. Minimum call duration of 1 seconds. Calls rounded up to next 1p.
2	Charged in 1 second units. Minimum call duration of 1 seconds. Calls not rounded and calcualated to 1/10p.